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Austin and Carnley
Albion Chambers
High Street
Leighton Buzzard
Bedfordshire LU7 1DP

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www.austinandcarnley.co.uk

Conveyancing, Wills & Probate & Criminal Solicitors in Leighton Buzzard and Bedfordshire

Complaints Procedure

We aim to offer all our clients an efficient and effective service and I am confident that we will do so in this case.

Should there however be any aspect of our service with which you are unhappy about and cannot be resolved between ourselves, you may raise this matter with Mr Backhouse, Solicitor and Partner of this firm, who will look into the matter further for you. He will have overall responsibility for ensuring that the complaint is resolved.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

If you are not satisfied with our handling if your complaint you can ask the Legal Ombudsman (Legal Ombudsman, P O Box 6806, Wolverhampton WV1 9WJ) to consider the complaint.

Normally, you will need to bring a complaint to the Legal Ombudsman within twelve months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

The Legal Ombudsman’s contact details are as follows : www.legalombudsman.org.uk. Call 0300 555 0333 between 08.30 am to 5.30 p.m. Email enquiries@legalombudsman.org.uk. Postal address : Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

The Legal Ombudsman asks that you do not send originals as they scan any documents they receive and then destroy what has been sent.

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