Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.


How to make a complaint

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns who will do their best to resolve any issues at this stage.

If you would like to make a formal complaint, then you can read our full complaints procedure by downloading the full Complaints Procedure document at the bottom of this page.

Making a complaint will not affect how we handle your case.


If you have serious concerns about our behaviour, the Solicitors Regulation Authority can help you. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority. 


Telephone: 01525 372140

Visit: Austin & Carnley Solicitors
Bridge House, Bridge Street,
Leighton Buzzard, LU7 1AH